Terms of Service

1. About these terms

These Terms of Service govern your use of thesmallmediumatlarge.com, the website of The Small Medium at Large (“we”, “us”, “our”) and any purchase, booking or reservation you make with us. By using our website or services you agree to these terms. Please read them carefully.

2. Readings and spiritual services

• Readings, mediumship sessions and spiritual consultations are offered for guidance, reflection and personal insight. They are not a substitute for professional medical, psychological, legal or financial advice. Please always consult a qualified professional for those matters.
• Results and experiences vary from person to person and no specific outcome is guaranteed.
• You must be 18 years or older to book a reading.

3. Bookings, cancellations and rescheduling

Bookings are confirmed once you receive a confirmation from us. Payment is due at the time of your session and can be made with PayPal, by Interac e-Transfer to [email protected], or in person at the boutique. If you need to cancel or reschedule, please let us know at least 24 hours in advance. Appointments cancelled with less than 24 hours’ notice, or missed without notice, may not be eligible for a refund.

4. Events and workshops

Places at events and workshops are limited and reserved on a first-come basis. We may occasionally need to change or cancel an event; if we do, we will contact you and offer a transfer or refund. If you can no longer attend, let us know at least 48 hours before the event and we will transfer your place to a future event or refund you; within 48 hours, you are welcome to send someone in your place.

5. Products and orders

• We describe and photograph our products as accurately as possible. Natural items such as crystals and herbs vary in size, colour and shape, so the item you receive may differ slightly from the photo.
• Prices are shown in Canadian dollars (CAD) and may change without notice. We reserve the right to refuse or cancel an order, for example if a product is out of stock or a pricing error has occurred.
• Products are sold for their decorative, ritual and personal use. We make no medical or therapeutic claims about any product.

6. Shipping, returns and refunds

Please see our Refund and Returns Policy for full details on returns, exchanges and refunds. We ship across Canada and worldwide. Shipping costs are calculated at checkout based on your location, and delivery times vary by destination.

7. Gift cards and gift certificates

Gift cards and reading gift certificates do not expire, cannot be exchanged for cash and cannot be replaced if lost.

8. Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please tell us immediately if you suspect unauthorised use.

9. Intellectual property

All content on this website – including text, images, logos, podcast episodes and videos – belongs to The Small Medium at Large or its licensors and may not be copied or reused without our written permission.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website, products or services. Nothing in these terms limits any rights you have under consumer protection law.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any disputes will be handled by the courts of that jurisdiction.

13. Changes and contact

We may update these terms from time to time; the latest version will always be on this page. Questions? Contact us or email [email protected].