Privacy Policy

1. Who we are

The Small Medium at Large (“we”, “us”, “our”) is a spiritual boutique offering readings, workshops, events and a curated collection of spiritual products. This policy explains how we collect, use and protect your personal information when you visit our website (thesmallmediumatlarge.com), book a reading, attend an event or shop with us. Our contact details are: 48 Parkdale Ave N, Hamilton, Ontario, Canada · (905) 547-4333 · [email protected].

2. Information we collect

• Information you give us – your name, email address, phone number, billing and shipping address and any message you send when you contact us, book a reading, reserve an event, create an account, place an order or subscribe to our newsletter.
• Order information – the products you buy, order history and payment status. Card payments are handled securely by our payment provider; we do not store your full card details.
• Technical information – IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

3. How we use your information

• To process and deliver your orders and manage your account.
• To schedule readings, consultations and event reservations and to communicate with you about them.
• To respond to your questions and provide customer support.
• To send newsletters and offers if you have opted in – you can unsubscribe at any time.
• To keep our website secure, prevent fraud and improve our services.
• To comply with legal and accounting obligations.

4. Readings and personal matters

What you share with Claudia during a reading or consultation is treated with care and discretion. We do not record sessions without your permission and we never share the content of your reading with anyone else.

5. Cookies

We use essential cookies to make the website and shopping cart work, and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

6. Sharing your information

We never sell your personal information. We only share it with trusted service providers who help us run our business – such as payment processors, shipping carriers, email and hosting providers – and only as needed to provide their service, or when required by law.

7. How long we keep your information

We keep your information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements. Order records are typically kept for 6 years.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing and to receive a copy of your data. To make a request, email us at [email protected]. You can also update your details at any time from My Account.

9. Security

We use appropriate technical and organisational measures to protect your information, including encrypted (SSL) connections. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.

10. Children

Our website and services are intended for adults aged 18 and over. We do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.

12. Contact us

If you have any questions about this policy or how we handle your information, please contact us.